Frequently Asked Questions
Do you ship worldwide?Yes we do!
How long will it take to receive my order?The majority of our orders are delivered within 1 to 9 business days. The delay will vary according to the country and shipping service chosen.
Am I provided a tracking number?Your tracking number will be sent to your email address upon shipment. In some rare cases, the tracking number won't be available but insurance will be offered.
What should I do in case of a lost shipment?All parcels are shipped fully insured therefore customers have nothing to worry about! If a parcel happens to be lost, our team will conduct an investigation. Once confirmed missing, the order will be re-shipped express immediately.
Do you have a return or an exchange policy?All items can be returned for a refund within 14 days of receipt. For more info, please consult our store policy.
What should I do if I'm having trouble purchasing online?We're here to help! Please give us a call at 450-582-1120 or send us an e-mail for immediate assistance.
What is Stripe?Stripe is a trusted leader in online payments, enables buyers and businesses to send and receive money online. Stripe has more than 100 million member accounts in 190 countries and regions. It's accepted by merchants everywhere.
Is it safe to use Stripe as a mean of payment?Stripe helps protect your credit card information with industry-leading security and fraud prevention systems. When you use Stripe, your financial information is never shared with the merchant.
My size isn't available on the website. Can I still order it?Please contact a member of our care team either by e-mail or by telephone for additional assistance and item availability at 450-582-1120.
Who is your shipping courier?Orders within Canada are shipped through Canada Post U.S. & International orders are shipped via FedEx or DHL
Are there any available promo codes that I can apply to my order?All promo codes that may be applied to an order are generated from a previously returned item. Unfortunately, any promo codes from outside sources (i.e. Google, etc..) are unauthorized and cannot be used on an order. The best way to take advantage of Checkers Moda's discounted items and/or promotional sales is by signing up for our newsletter.
Will I be charged a sales tax?Only Canadian orders are subject to a sales tax. Please consult the chart for additional information.
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What are your shipping and handling charges?Shipping and handling are free in Canada for sales over $200.
Can I place my order by telephone?Yes, you certainly can. The process of placing your order online and by phone is exactly the same. ( Please note, we do not accept Amex as a method of payment by telephone.)
What are the accepted payment methods on your website?
We accept Visa, Mastercard, and American Express. If you have any questions, please contact a member of our care team who will be happy to assist you.